Last Updated: December 2, 2025
By accessing and using Otter Outreach (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Service.
Otter Outreach provides a multi-tenant software-as-a-service platform for lead generation agencies. The Service includes tools for lead management, campaign tracking, team coordination, client reporting, and calling capabilities.
3.1 Account Creation: You must create an account to use the Service. You agree to provide accurate, current, and complete information during the registration process.
3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 Account Termination: We reserve the right to suspend or terminate your account if you violate these Terms of Service or engage in fraudulent or illegal activities.
4.1 Your Data: You retain all rights to data you submit to the Service. We claim no ownership over your customer data, leads, or campaign information.
4.2 Data Security: We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure.
4.3 Privacy Policy: Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
You agree not to:
6.1 Legal Compliance: You are solely responsible for ensuring your use of the calling features complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any state or international regulations.
6.2 Consent: You must obtain proper consent from contacts before calling them through the Service.
6.3 Do Not Call Lists: You are responsible for maintaining and respecting Do Not Call list compliance.
7.1 Subscription Fees: Access to the Service requires payment of subscription fees as specified in your selected plan.
7.2 Billing: Subscription fees are billed in advance on a recurring basis (monthly or annually) depending on your plan.
7.3 Refunds: Subscription fees are non-refundable except as required by law or as explicitly stated in your subscription agreement.
7.4 Late Payment: Failure to pay subscription fees may result in suspension or termination of your account.
8.1 Service Ownership: The Service, including its design, code, features, and content, is owned by Otter Outreach and is protected by copyright, trademark, and other intellectual property laws.
8.2 Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your business purposes.
8.3 Restrictions: You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code.
The Service may integrate with third-party services (such as Twilio for calling). Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for third-party services or their content.
10.1 "AS IS" Basis: THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
10.2 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADGEN OS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
10.3 Maximum Liability: Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
You agree to indemnify, defend, and hold harmless Otter Outreach, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another party.
12.1 Service Changes: We reserve the right to modify or discontinue the Service (or any part thereof) at any time with or without notice.
12.2 Terms Changes: We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date.
12.3 Continued Use: Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.
13.1 By You: You may terminate your account at any time by contacting us or through your account settings.
13.2 By Us: We may terminate or suspend your account immediately, without prior notice, for any reason, including if you breach these Terms.
13.3 Effect of Termination: Upon termination, your right to use the Service will immediately cease. You may request an export of your data within 30 days of termination.
14.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Otter Outreach is registered, without regard to its conflict of law provisions.
14.2 Disputes: Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
15.1 Entire Agreement: These Terms constitute the entire agreement between you and Otter Outreach regarding the Service.
15.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15.3 Waiver: The failure of Otter Outreach to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
15.4 Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
If you have any questions about these Terms of Service, please contact us through the support channels provided in the Service.
By using Otter Outreach, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.